Shipping Policy

Last updated: 26 October 2026

Where we ship

We currently ship to all addresses in Australia, including PO Boxes and parcel lockers. We don't ship internationally at this time.

Shipping cost

Standard tracked shipping is included in the price of every order. You'll never see a surprise shipping fee at checkout.

Dispatch and delivery times

• Dispatch: orders are prepared and dispatched by our fulfilment partner within 1–3 business days.
• Delivery: most orders arrive in 7–15 business days after dispatch via Australia Post (tracked).
• Regional and remote areas (e.g. parts of WA, NT and far north QLD) can take a few extra business days.

Delivery estimates are provided by our carrier and aren't guaranteed. Public holidays and peak periods (especially December) can add delays.

Christmas delivery

Orders placed by Saturday 5 December are expected to arrive before Christmas for metro addresses. Orders after this date will still ship as fast as possible, and the estimated delivery will be shown at checkout.

Tracking your order

As soon as your order ships, you'll get an email with your tracking number. You can also check your order status anytime on our Track my order page using your order number and email.

Lost, stolen or damaged parcels

If your parcel shows as delivered but you can't find it, please check with neighbours and your local post office, then contact us within 7 days of the delivery date. If your order arrives damaged, email us photos of the parcel and product within 7 days and we'll make it right.

If you added Shipping Protection at checkout, we'll resend a lost, stolen or damaged order straight away at no extra cost once the claim is lodged.

Incorrect address

Please double-check your shipping address at checkout. If you spot a mistake, email us immediately at hello@getpinelet.com. We can update the address only if the order hasn't been dispatched yet. Re-delivery costs for incorrect addresses provided by the customer may be charged.

Questions

Email hello@getpinelet.com (Mon–Fri, 9am–5pm AEST). We usually reply within one business day.