Returns & Refunds

Last updated: 26 October 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The 30-day guarantee below is an extra promise on top of them.

30-day money-back guarantee

We want you to love your Pinelet tree. If you're not happy with it for any reason, you can return it within 30 days of delivery for a full refund of the product price.

• Please return the item with all heads and accessories, ideally in the original packaging.
• Change-of-mind return postage is paid by the customer. We'll send you the return address and a simple guide.
• If the item is faulty or not as described, we'll cover return postage.
• Shipping Protection and Extended Warranty add-ons are refundable only if the whole order is returned before the add-on has been used.

How to start a return

1. Email hello@getpinelet.com with your order number and the reason for the return (photos help if something's wrong).
2. We'll reply within one business day with the return instructions.
3. Once we receive and check the item, we'll process your refund within 3 business days.

Refunds

Refunds go back to your original payment method (card, Apple Pay or Google Pay). Depending on your bank, it can take 5–10 business days to appear.

Faulty or damaged items

If your product arrives damaged or develops a fault, contact us with your order number and a short video or photos. We'll offer a repair, replacement or refund in line with the Australian Consumer Law and our Warranty.

Contact

Obsidian Funnels LLC · a New Mexico, USA limited liability company
hello@getpinelet.com